delivery & returns


RETURNS POLICY

We hope that you are delighted with every order you receive from www.galvanlondon.com, but if you are not perfectly satisfied with your items, you have 14 days upon delivery to return them to us for a refund or exchange. Please note that sale items are exchange only. 

 Full refunds are offered to UK, USA and EU orders. Orders outside of these territories will be offered an exchange.

Please take care trying on items, as all products must be returned in a new and unused condition with all Galvan London tags and labels still attached.  Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.

Before your parcel leaves our studios, it is fully checked by our team. However, if you receive an item which you feel is damaged, please contact us immediately.

If you would like to cancel your order before you have received it, please call us on  020 7313 9977 or email us at customerservice@galvanlondon.com.

 

TO ARRANGE A RETURN OR EXCHANGE

To Return Your Item:

  • Email customerservice@galvanlondon.com or call 020 7313 9977 to request a return or exchange.  Please include your order number with your request. 
  • Pack your items securely in the original box and include the original invoice in the package.
  • Attach the supplied return shipping label to the outside of the box.
  • Please have the box and item(s) ready for collection at the pre-determined time.

Once the item(s) has/have been received and inspected, an exchange/refund will be issued and an email will be sent to you.

  

DELIVERY TERRITORIES

UK
All orders within the UK are shipped with FedEx Express and should arrive within 2 to 3 working days.  

EU
We deliver to the following countries in Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Italy, Netherlands, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal and Vatican City.
Orders are shipped with FedEx express 
and should arrive within 2 to 3 working days. Please note that we charge a different rate for delivery to non-EU countries (Norway and Switzerland).

 

USA
All orders to the USA are shipped with FedEx or UPS. Deliveries to cities between the East and West coasts may take a little longer and can be tracked via the package’s FedEx or UPS tracking number.

MIDDLE EAST
We deliver to the following countries in the Middle East: Algeria, Bahrain, Egypt, Israel, Jordan, Lebanon, Morocco, Oman, Qatar, Saudi Arabia, UAE. 

AUSTRALIA AND ASIA
We deliver to the following countries in Australia or Asia: Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Australia.

DELIVERY SPECIFICS – ADDRESSES AND TIMINGS

When placing your order, please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.
Please note that once an order is dispatched the delivery address cannot be changed.
All deliveries require a signature and we do not ship to P.O. boxes or forwarding addresses.
Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment.  Once your item has been delivered and signed for, the responsibility of these goods passes to you.
Galvan London is not liable for lost or missing orders that have been signed for, for example at an office address that has been provided for delivery.

Delivery Times
We send all of our orders as Express or Next Day (where specified).

When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates.
Please note that in certain delivery areas, only a limited range of delivery services is available. We will endeavour to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received.  This time is not factored into the time frame estimates that Galvan London gives for delivery, nor are we accountable for extra time required for delivery.  All new orders are deemed separate and each is treated individually.